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HOTLINE +44(0)2036300353
Since 2004

Track & trace

Order no.  

In placing an order at mypalmshop, you agree to be bound by the general terms and conditions of Gardenpalms Europe BV. Gardenpalms Europe BV reserves the right to periodically change its terms of delivery and payment. We request that you inform us if there are any inaccuracies in the information given to you by mypalmshop. You should also inform us about any changes and/or inaccuracies in the information you have given to mypalmshop. All plant prices are including 6% BTW, the prices of all the other articles are including 21% BTW. All prices are given in euros.

After your payment has been received by mypalmshop, the goods that you've ordered will be delivered to you. All goods are usually in stock, however, on occasions where demand is such that we cannot supply immediately, mypalmshop will inform you about it and will hold your order. If a subsequent delivery eventually is no longer possible, mypalmshop will inform you about it and your order will be cancelled. In some cases we will sent you a substitute article after having consulted with you. All mentioned delivery times are only an indication and cannot lead to any rights or liabilities. You can check the current status of your order on our 'Track and trace' page. If you have received goods from mypalmshop that you have not ordered, you should inform mypalmshop of this as soon as possible.

Cancelling, returning, and exchanging
After you have placed an order, you may cancel it within 7 days after having placed the order, on condition that the order has not yet been shipped. In case the order has been shipped, you may return the goods within 7 days after having placed the order. Shipping costs will be paid for by the client. If you would like to exchange an article, you may do so within 10 days after the article has been shipped to you. First you should return the article that you would like to exchange to mypalmshop. After we have received the article, we will send you the replacing article. Shipping costs will be paid for by the client. Gardenpalms Europe BV takes great care in selecting high quality products. We also have a high standard in packaging and shipping. Should you in spite of this, receive a damaged or incomplete article, you should inform us about it within 48 hours after receiving the article, by sending an email to info@mypalmshop.com. mypalmshop may then, after consultation with you, send you a replacement article. Shipping costs for returning the article that has to be replaced, will be paid for by the client.

Contribution to delivery costs
In order to get goods ready for shipment, as well as for checking and delivering your order, you pay a contribution to the costs. The amounts mentioned on the website are guidelines. The measurements and/or weight of the ordered article can cause the real delivery costs to fall into another tariff category, in which case we reserve the right to renegotiate these costs with you. We may also contact you with regard to large orders with a view to discussing alternative transport means to reduce the cost for you.

To pay for your order, you can use one of the following means of payment: by bank: Dutch customers can use iDeal, a simple and safe way to pay directly on line.

Or you can pay us by bank transfer. Our particulars:
Rabobank: Emmen 11555.08.288,
Gardenpalms Europe BV
IBAN: NL18 RABO 0155 5082 88
Swift/BIC: RABONL2U (when paying from abroad, choose shared transaction costs (SHA), this way transactions within Europe are free of charges)


Sparkasse Emsland 1080007402
Gardenpalms Europe BV
BLZ: 26650001

Finally, we can accept payment by PayPal: an internationally recognized, safe and quick way to pay with your credit card.

Nothing on this site may be used by third parties without the approval of Gardenpalms Europe BV. All rights are reserved by Gardenpalms Europe BV.

Company information
Gardenpalms Europe BV
Beekweg 18
The Netherlands

Tel: +44(0)2036300353

BTW/VAT: NL821004013
Chamber of Commerce Leeuwarden : 01158609